Wednesday, January 13, 2016

Smart Hangul Learner FAQ

Thank you for playing Smart Hangul Learner!

If you have any question, please leave a comment here.

FAQ:

Q: I purchased items from "-man" but lost them. How can I reactive them?

A: Sorry for the system failure. Could you please send an email to "add.software.korea@gmail.com" according to the form below? Then we will refund your purchases.

---------- form --------------------------------------------------

Your name:
Name of the card holder(or any ordered method owner):
City of the card holder(or any ordered method owner) :
Year and month item ordered:


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104 comments:

  1. Sorry...
    I didn't understand how to play the third game of level 1...
    Please help...
    Thank u very much...

    ReplyDelete
    Replies
    1. Sorry for the late reply :'(. You can drag & drop the character box to the left answer box, according to the current answer which is blue at top.

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    2. Sao lại ko có tiếng việt

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    3. Just pic strawberries and than you win

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  2. Disculpa como puedo cambiar al español esque no entiendo el ingles

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    Replies
    1. Lo siento por la respuesta tardía. versión española se lanzará en mayo.

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  3. I can't unlock the 일상 world and all the worlds after that.

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    Replies
    1. if you want to unlock 일상. you need to diamond.
      if you will update to next version you can get chance to get free diamond.
      please wait ~next update.

      Delete
  4. This comment has been removed by the author.

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  5. I love this app , it's easy to catch on. But the o,u,yu,eu are a little hard though.lol but still I love it.

    ReplyDelete
    Replies
    1. i'm glad to hear that. ^^
      Cheer up! If you continue to practice , you will be better able to soon. we will help you.

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  6. In the 1 chapter 한굴 a pop window say "watch AD and refill hearts" doesn't matter if you press yes or no... nothing happen and I can't continue any chapter D:

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  7. In the 1 chapter 한굴 a pop window say "watch AD and refill hearts" doesn't matter if you press yes or no... nothing happen and I can't continue any chapter D:

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    Replies
    1. Sorry for inconvenience. sometimes advertising is not working properly. please wait a moment. we are trying to fix it quickly.

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    2. This is still a problem. I really enjoy playing this game to help learn korean, would you be able to help fix this feature please?

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  8. Very fun play this game, and i can learn hangul, 👍

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    Replies
    1. Thanks for using our app. ^^ ~~♥♥ i hope you learn to hangul quickly.

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    2. Thanks for using our app. ^^ ~~♥♥ i hope you learn to hangul quickly.

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    3. i dont know how to play it. There's no help or directions. need help

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    4. i dont know how to play it. There's no help or directions. need help

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    5. Sir, I want some instructions about Korean topic exam

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    6. In the first chapter in normal levels (not dragging the letters minigame levels) just listen to the narrator pronouncing the letters and look at them then in the writing just follow the strawberries with your finger starting with the biggest one.
      In the dragging the letters minigame levels just drag the letters from the right to the boxes on the left to match the words in the top right corner of the screen

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  9. Very fun play this game, and i can learn hangul, 👍

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  10. just so you guys know,the picture you guys have for "잡초" is a picture of weed as in the drug (대마초(?)) not of "weeds"

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  11. OMG 😵... That sure is 대마초 not 잡초... Suddenly this became 16+ game.. Thanks for mentioning that Wooowza You.. We sure will correct that in the next update, which will be in 10 days.. We are changing game as on a daily basis style, largest change after January. Anyway Thanks a lot!!

    ReplyDelete
    Replies
    1. No problem I thought you guys may want to know. Great application so far. It's hard to find interesting learning tools for Korean so 스마트 한글 러너!has been a great find.

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  12. The vowels in every quiz is not showing on level 1.. Also watching the ad is not working..

    ReplyDelete
    Replies
    1. I feel very sorry for vowels not showing.. we are finding the reason why..
      When the ads won't work, reset your device and play it again..

      Delete
  13. Я не знаю как зайти В игру:( там повсюду стоят замки...

    ReplyDelete
    Replies
    1. if you collect enough diamonds you can unlock them. You can collect them by getting many stars.
      And we are chaining the system as daily basis. So from May, it will be changed.
      Thanks for playing!

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    2. Was the ㅇ one pronounced ieung?

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    3. Yes, you are very correct. However we thought name of the ㅇ is not really important for beginners so just pronounced it as "eu" like it is positioned on the whole character. We are not very sure that this is better education but it sure is easier. But not putting in the correct ieung pronunciation somewhere is our mistake!
      Thanks for your comment Jeseena!

      Delete
  14. This comment has been removed by the author.

    ReplyDelete
    Replies
    1. Thanks for playing 오밀라나! hope your problem solved!!

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  15. I cant see anything inside the red and green boxes on level 1 third game

    ReplyDelete
    Replies
    1. We thought only green box ones dos not show but if it also occur in the red boxes as well, that could be another kind of problem.. Your comment really helped us zulin. Thanks for your time. However we are currently processing huge change on the game so until 19 of the may the game won't be changed as we guess.. please check the game again at that time.
      Thank you

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    2. ok, i'll wait, thank you for the reply

      Delete
  16. This comment has been removed by the author.

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  17. After finishing 생활, 가전? What's next? Thanks!

    ReplyDelete
    Replies
    1. Hello Jeanne, Sorry for the late reply. We were going to make the new version of the app in May but the thing went not that easily.
      You can earn 10 diamonds on each stage by clicking the diamonds panel, if you collected enough stars in a whole stage. by clicking yellow triangle, you can move the stage to the next. again very sorry for the late reply :'(

      Delete
  18. I really enjoy playing your game. I finished Level 1 but I can't figure out how to get to Level 2. Can you help? Thanks!

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    Replies
    1. Hi Natanya! Sorry for the late reply. if you finished the whole writings, the stage 2 opens. If you meant 기초, you can click the stage and click yes when it ask to open. If you don't have diamonds, it means you already spent it to open the stage to open a stage so please check if any stage is open. Thanks!

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  19. I wanted a version in portuguese... the apk is very good, i loved! ♡

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    Replies
    1. Hi Carol! According to the plan, we are going to make the Portuguese version in 3 months :) not so soon but because of you, other Portuguese speaker could use with their own language. Thanks!

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  20. I wanted a version in portuguese... the apk is very good, i loved! ♡

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  21. How to change the language in the game

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    Replies
    1. Hello, How are you? Currently it is only for English. You can see Portuguese-Korean Naver dictionary only in a word study. If you unlock the chapters written as 기초, 일상.., on the main map, on each green button stage, you can press ㄱ,ㄴ,ㄷ button and press change language to select Português. Only that part you can use the dictionary feature. Thank you!!

      Delete
  22. Disculpa... esta en español? Bueno en ingles tambien le entiendo, pero como le hago para conseguir diamantes y empezar el nivel 3? Tiene candado y me pide diamantes!

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  23. Hello, how to take kristales without paying for tham?

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    Replies
    1. When you finish all main levels in a chapter tap the "⭐Get" under the chapter you completed to receive 10 crystals

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  24. Xin chào, làm thể nào để cài đặt nghĩa các từ học ra tiếng việt ?

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  25. Xin chào, làm thể nào để cài đặt nghĩa các từ học ra tiếng việt ?

    ReplyDelete
  26. Xin chào, làm thể nào để cài đặt nghĩa các từ học ra tiếng việt ?

    ReplyDelete
  27. Xin chào, làm thể nào để cài đặt nghĩa các từ học ra tiếng việt ?

    ReplyDelete
  28. Sorry but how put this game un french ? Thank you

    ReplyDelete
    Replies
    1. Pardon, il n y a pas la langue française dans cette application sauf dans l'étude de mot ou il y a un dictionnaire français-coréén qui se trouve dans les chapitres avec les noms "기초, 일상..." dans les stages éssentiels

      Delete
  29. Hey, I use your app everyday to learn Korean and I really love it! So thank you!!
    I am stuck in level 2 stage 16.
    I had already started level 3 but now I have no access. I completed the 16 stages of level 2 and I cannot access other stages. There are no box for theory or tests, only the leaves decor. If you can help, that would be great :)

    ReplyDelete
  30. Hey, I use your app everyday to learn Korean and I really love it! So thank you!!
    I am stuck in level 2 stage 16.
    I had already started level 3 but now I have no access. I completed the 16 stages of level 2 and I cannot access other stages. There are no box for theory or tests, only the leaves decor. If you can help, that would be great :)

    ReplyDelete
  31. Hey how Can i change the language in the game because i speak french and it's hard to learn Korean in english thank you

    ReplyDelete
    Replies
    1. Pardon, il n y a pas la langue française dans cette application sauf dans l'étude de mot ou il y a un dictionnaire français-coréén qui se trouve dans les chapitres avec les noms "기초, 일상..." dans les stages éssentiels

      Delete
  32. كيف اغير اللغة الي العربية لو سمحت ؟

    ReplyDelete
    Replies
    1. اسف التطبيق متوفر حاليا فقط باللغة الانجليزية الا في دراسة كلمة حيث يوجد معجم العربية-الكورية. و هذا المعجم موجود في الفصول
      في المستويات الاساسية"기초, 일상..."

      Delete
  33. كيف اغير اللغة الي العربية لو سمحت ؟

    ReplyDelete
    Replies
    1. اسف التطبيق متوفر حاليا فقط باللغة الانجليزية الا في دراسة كلمة حيث يوجد معجم العربية-الكورية. و هذا المعجم موجود في الفصول
      في المستويات الاساسية"기초, 일상..."

      Delete
  34. Great app!! My favorite elementary language learning app for 학극의 so far! It looks like you guys have done a lot of work updating over the past year. The game is very good!! :)

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  35. كيف اغير اللغة إلى العربية لو سمحت

    ReplyDelete
    Replies
    1. اسف التطبيق متوفر حاليا فقط باللغة الانجليزية الا في دراسة كلمة حيث يوجد معجم العربية-الكورية. و هذا المعجم موجود في الفصول
      في المستويات الاساسية"기초, 일상..."

      Delete
  36. Прошу прощения, как перевести на русский язык?

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  37. Hi, Is there an option to mute the in app music?

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  38. Hi,
    Could you please tell me how could I get the "ㅔ,ㅐ,ㅖ,ㅒ" when I get the balloon game cause I couldn't find them! Thank you.

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  39. Can you learn hanja in this too or is there a different app for that

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  40. Could you please tell me how to play without the background music?

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  41. Is there a way too get the timer of or slower? When I'm attempting to find the words with the basketball it tends to be way to fast and I can't beat the first level....

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  42. Спасибо вам за игру,все отлично кроме фоновой музыки , она слишком громкая, что не слышно самих слов, было бы классно если она играла чуть потише , если регулировать то и самих слов тоже не слышно.

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  43. What is the song called when you select a level????

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  44. Is there a way to turn off the music during the game's? It is some time's hard to hear the word being said correctly especial with "ㅁ" and "ㄴ"

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  45. كيف اغير الى اللغه الغربيه لو سمحت

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  46. Hola. ¿Como puedo cambiar el idioma a español?.

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    1. This comment has been removed by the author.

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  47. Are you preparing for topic exam

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  48. I want some instructions about Korean topic exam

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  49. Already you written topic exam or not

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  50. i love this game!�� i tried many times already,unlock all then repeat again hehehe, more levels pls.

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  51. What happened when you end all the game?

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  52. Hello!
    Im new on the app and im learning number.. and i m not understand the difference between the two category of number: for exemple when can i use"hana" and "il"?

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  53. ဒီဂိမ်းလေးကို နှစ်သက်တယ်

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  54. I have done everything but couldn't pass level 3. Why?

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  55. كيف اغيره ل اللغة العربية

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  56. I downloaded the game and it has me at level 5 and I've never played the game, and where are the instructions in English to understand how to play each part and how to go back to level 1,please?

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  57. Can someone tell me where is the instructions to this game?

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